Online Store Returns Policy

wenaasusa.com Online Store Returns Policy

Our returns center will refund or exchange any merchandise that is returned in its original packaging within 30 days from the date of purchase:

•  No return merchandise will be accepted without a Return Authorization Number.
•  Customer must return product in original state.
•  Clothing cannot have been worn or laundered and must have tags attached.
•  A receipt is required for all refunds and exchanges.
•  Merchandise that was received damaged may be returned within 30 days.

Please note that we cannot accept merchandise from other vendors.

We reserve the right to charge a 15% re-stocking fee is charged for all non-defective items returned. We do not refund any shipping charges.

If you need to return merchandise, please call or email the details of your reason for returning the merchandise.  You will be given a Return Merchandise Authorization (RMA) number and instructions for returning your merchandise.  Pease ensure that you Include the RMA number in the address provided in the Where To Send Returns below: 

How to Return Merchandise

To return packaged or damaged merchandise, indicate the reason for return on the packing slip that came with your order. Include the packing slip with the merchandise, and wrap everything securely. Ship the merchandise to the address provided below. For added protection, we suggest that you insure the return shipment or send it via a trackable express courier service, like UPS or FedEx.

 If you have lost your packing slip, please record your order number (your order number was included in the order confirmation e-mail message we sent you) on a separate piece of paper and ship the merchandise to the following address:

Where to send Returns

Wenaas AGS, Inc.
RMA # (be sure to include your RMA number here)
202 E. Larkspur
Victoria, TX 77904

How to Contact Us
(888) 576-2668 toll free
(361) 576-2668 phone
(361) 576-2674 fax
Email:  Click Here
 

 How to Return Gift Items

You may return an item received as a gift for credit or a refund. To return a gift please call or email us to receive an RMA (Return Merchandise Authorization) Number.  Include the packing slip, if available. If you did not receive a packing slip with the order, simply write on a separate piece of paper the name and e-mail address of the person who purchased the gift, along with your name and physical and e-mail addresses, and ship the product to the address listed under "How to Return Merchandise." 

Refund Information

All refunds will be issued within 30 days of the return receipt. A customer service representative will confirm the refund date and amount via telephone or e-mail. Please note that shipping and handling costs will not be refunded unless the return is being made due to an order error on our part. If you have any additional questions about this policy, please contact us by e-mail, phone, fax, or letter at the location provided above.